Black Sheep Media (“Company”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, schedule a consultation, or interact with our AI chat and voice agents. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information You Provide Directly
We may collect your name, phone number, email address, business or service details, and messages or inquiries submitted through forms or chat widgets.
Interactions With AI Chat & Voice Agents
Our AI systems may collect chat transcripts, voice call transcripts, and message history. This data is used only to improve customer support, maintain conversation continuity, and provide follow-up services or information.
Automatically Collected Information
We may automatically collect your IP address, browser type, device type, website usage data, and cookie tracking information. Cookies can be disabled in your browser settings.
2. How We Use Your Information
We use your information to provide and improve our services, respond to inquiries, schedule consultations, support AI chat and voice functions, send follow-up SMS and emails, and personalize marketing.
We do not sell personal information.
3. SMS & Email Communications Consent (Required Disclosure)
By providing your phone number or email, you consent to receive both transactional and marketing communications, which may include reminders, service updates, promotions, or business announcements.
Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
Opting out of transactional messages may affect your ability to receive important service information.
We do not sell or share your phone number with third parties for marketing purposes.
4. How We Share Your Information
We may share your information with trusted service providers (such as CRMs, SMS/email systems, and payment processors) or legal authorities if required. We do not sell your personal data under any circumstances.
5. Data Security
We use reasonable industry-standard security measures to protect your information. However, no online storage or transmission method is 100% secure.
6. Your Privacy Rights
You may request to access, update, correct, delete, or withdraw consent regarding your personal information.
To make a request, contact: [email protected]
7. Data Retention
We retain personal data only as long as needed to provide services, maintain service records, or meet legal obligations. Upon request, we will delete stored data unless we are legally required to retain it.
8. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy over time. Changes will be indicated with an updated “Last Updated” date.
10. Contact Us
Black Sheep Media
3808 Bridlington Drive
Greensboro, NC 27455
Email: [email protected]
These Terms of Service (“Terms”) govern your access to and use of the website, services, consulting, and systems provided by Black Sheep Media (“Company”, “we”, “us”, or “our”). By using our website or working with us, you agree to these Terms. If you do not agree, you must discontinue use of our website and services.
1. Services Provided
Black Sheep Media provides business automation systems, CRM setup and optimization, AI chat and voice workflow configuration, marketing system integration, lead capture and follow-up automation, and consulting and strategic support.
Results may vary based on implementation, customer engagement, and business conditions. We do not guarantee specific business outcomes.
2. User Responsibilities
You agree to provide accurate information, comply with all applicable laws, and use our services ethically and for legitimate business purposes.
You may not misuse, copy, resell, or reproduce proprietary systems, workflows, or strategic frameworks without written permission.
Intentional misuse may result in suspension or termination of services.
3. Invoices & Billing
Payment terms are defined in your service agreement, invoice, or subscription plan.
Failure to pay may result in suspension of access, removal of user accounts, or termination of active projects.
Past-due balances may accrue late fees where permitted.
All service fees are non-refundable unless otherwise stated in writing.
4. SMS & Email Communications Consent
By engaging with our services or submitting your contact information, you consent to receive transactional and marketing communications, including reminders, confirmations, support notices, announcements, and promotional messages.
Message frequency may vary. Message and data rates may apply.
Reply STOP to unsubscribe from SMS or click Unsubscribe in email footers.
Opting out of transactional messages may affect appointment reminders or service continuity.
We do not sell or share your phone number with third parties for marketing purposes.
5. Intellectual Property
All frameworks, systems, automations, AI workflows, funnel structures, processes, and documentation created by Black Sheep Media remain the property of the Company unless explicitly licensed in writing.
You may not copy, resell, reproduce, reverse engineer, or distribute proprietary assets without permission.
6. Scheduling & Appointment Policies
You are responsible for attending scheduled appointments at the agreed time.
If you need to reschedule, please provide notice at least 24 hours in advance.
Repeated missed appointments may delay service delivery.
7. Use of AI Chat & Voice Agents
Our AI systems assist with communication and support. Conversations may be logged to improve service quality.
By interacting with AI agents, you consent to processing of your conversation data in accordance with our Privacy Policy.
8. Liability Disclaimer
To the maximum extent permitted by law, we are not liable for business performance outcomes, loss of revenue, indirect damages, or service interruptions caused by third-party platforms.
You are responsible for decisions made using recommendations or systems provided.
9. Termination
We may suspend or terminate services if payments are not made, Terms are violated, or misuse is detected.
Upon termination, access to systems may be revoked and any outstanding balances remain due.
10. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services constitutes acceptance of the revised Terms.
11. Contact Us
Black Sheep Media
3808 Bridlington Drive
Greensboro, NC 27455
Email: [email protected]